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Author (up) Crowe, M.; O'Malley, J.; Gordon, S. openurl 
  Title Meeting the needs of consumers in the community: A working partnership in mental health in New Zealand Type Journal Article
  Year 2001 Publication Journal of Advanced Nursing Abbreviated Journal  
  Volume 35 Issue 1 Pages 88-96  
  Keywords Community health nursing; Psychiatric Nursing; Patient satisfaction; Mental health  
  Abstract The aim of this study was to evaluate whether the services that community mental health nurses provide are meeting the needs of consumers in the community. This was a joint project between nurses and consumers. It was a service-specific descriptive research project utilising qualitative methods of data collection and analysis that provides a model for working in partnership. The results of this research identify collaboration in planning care and sharing information as two areas of concern but generally the consumers were very satisfied with the care provided by community mental health nurses. The analysis of the data suggests that consumers value nursing care because nurses provide support in their own home; they help consumers develop strategies for coping with their illness and their life; they provide practical assistance when it is required; they are vigilant about any deterioration or improvement; and they are available and accessible. The results of this study have demonstrated that nurses will remain critical to the success of community-based care because of their ability and willingness to be flexible to the demands of their own organisation and the users of services.  
  Call Number NRSNZNO @ research @ Serial 1087  
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